Nichita products return
Please note that Nichita products are made at your order only from natural leather, not in stock, according to the specifications configured by you – color, leather type, size, buckle – and so you are fully responsible for the ‘image’ of the final product. Atelier Nichita guarantees the quality of the purchased product.
Products made to the specifications presented by the consumer and / or clearly customized cannot be returned.
According to GEO 130/2000 art. 10 lit. c) – “The consumer may not unilaterally terminate the following types of contracts […] c) contracts for the supply of products executed according to consumer specifications or of distinctly customized products […].”
According to GEO 34/2014 art. 16 letter c) – “They are exempted from the right of withdrawal provided in art. 9-15 regarding the following distance contracts and off-premises contracts: […] c) the supply of products made according to the specifications presented by the consumer or clearly customized […]. ”
However, given that we want you to be fully satisfied with our products, we assure you that we will do our best to resolve your return request.
The direct costs of returning the products are borne by the buyer. He will not pay for the transport if he receives a product with a manufacturing defect or a wrong product, and the return will be organized by Atelier Nichita.
If you do not want to change the product, but it is a simple return, we will return the value of the returned product by bank transfer to the IBAN account specified by you in the Return Form. The refund period of the value of the returned product will be made in maximum 14 calendar days from when the returned product arrived at the address specified above.
Careful! We do not receive returned packages with cash on delivery. We only receive parcels for product exchange or return whose transport payment was made by the shipper (customer).
We assure you that all Nichita products are checked before delivery in terms of quality and conformity. However, in case of notification of major manufacturing defects, please notify us immediately and implicitly to return the products. In this situation you can choose either to replace the products or to return the value of the products.
Any notification regarding the existence of manufacturing defects after a period longer than 14 days from the receipt of the products is considered expired.
Manufacturing defects refer to products received with defects: torn / cut / cracked / stained leather, unstitched product, broken buckle. Manufacturing defects do not refer to the particularities of natural leathers: ribs, small color differences, characteristic signs and irregularities, this is exactly what shows the authenticity and quality of the leathers from which the products / leathers are made are treated with vegetable tannin, and it can migrate can easily color the surface it comes in contact with; this happens at the first wear, until the product acquires a unique patina / small irregularities and imperfections of the products or parts of handmade products and therefore there is a risk of color migration / skins that have been waxed and polished by hand, in this case the skin continues to they “wear out” naturally, the color abrasions on the surface of the skins represent an intentional effect that occurs only after wearing and this is what brings the individuality of the products.
If this is your first order on our website, please measure yourself according to the instructions on the site in the “Individual belt size” category, which you can find displayed on the site for each belt model, and let us know. communicate the measurements to send you the right size and avoid return costs. In this situation, the refund of the value of the products does not apply.
The products made to order are not serial products, they are worked by hand and are executed at the express request of the customer, which entails the impossibility of returning the product.
How long do I get my money back?
In case of refund of the value of the product, this will be done within 14 days from the date on which we were informed of the return decision and receipt of the return product (s).
The refund of the products is made by bank transfer to the specified account (necessary information: Account holder name, bank name, IBAN account)